TERMS OF SERVICE

Gentle Earth Products Ltd.
Effective Date: Updated 01 January 2026

PART I — Our Commitment to You

(Plain Language Summary)

We create plant-based cleaning products designed for everyday Canadian homes. By using our website or placing an order, you agree to use our products responsibly and in accordance with the guidelines below.

Here’s what that means in simple terms:

✔ Use Products as Directed

Please follow label instructions carefully — especially for concentrates that require dilution. Always test on delicate surfaces and use with proper ventilation.

✔ Household Cleaning Use

Our products are intended for general cleaning purposes. Unless specifically stated on the label, they are not disinfectants or medical products.

✔ Natural Ingredients

We use essential oils and plant-based ingredients. While carefully selected, sensitivities can occur. If irritation develops, discontinue use.

✔ Orders & Accuracy

Please provide accurate billing and shipping details. We may cancel or adjust orders if necessary (for example, pricing errors or bulk reseller activity).

✔ Sustainability

We aim to reduce waste and use thoughtful ingredients and packaging. Environmental impact can vary depending on local recycling systems and disposal practices.

✔ Your Privacy

We protect your personal information in accordance with Canadian privacy law.

This summary is provided for convenience. The legally binding Terms are set out in Part II below.

PART II — Legal Terms & Conditions

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services operated by Gentle Earth Products Ltd. (“Gentle Earth Products”, “we”, “us”, or “our”).

By accessing the Site or purchasing from us, you agree to be legally bound by these Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling product sales.

1. Eligibility

You must be the age of majority in your province or territory to place an order. If under the age of majority, use of the Site must be supervised by a parent or legal guardian.

2. Acceptable Use

You agree not to:

  • Use the Site for unlawful purposes
  • Transmit malicious code
  • Infringe intellectual property rights
  • Reproduce or exploit Site content without written permission

We reserve the right to suspend access for violations.

3. Product Classification & Regulatory Status

Unless expressly labeled otherwise, products sold by Gentle Earth Products Ltd.:

  • Are household cleaning products
  • Are not disinfectants or antimicrobial agents
  • Are not drugs, natural health products, or medical devices

No statements on this Site constitute medical or therapeutic claims.

Products are not registered under the Pest Control Products Act unless explicitly stated.

4. Essential Oils & Ingredient Sensitivity

Products may contain essential oils and naturally derived ingredients. Individual sensitivities may occur.

You agree to:

  • Review ingredient information
  • Follow all label directions
  • Discontinue use if irritation occurs

We are not liable for adverse reactions arising from misuse or undisclosed sensitivities.

5. Dilution & Surface Compatibility

Concentrates must be diluted according to instructions.

Users are responsible for testing products on delicate or specialty surfaces before full application.

Gentle Earth Products Ltd. is not liable for damage caused by improper dilution, mixing with other chemicals, or misuse.

6. Pricing & Orders

All prices are in Canadian Dollars (CAD).

We reserve the right to:

  • Modify pricing
  • Limit quantities
  • Cancel orders due to error or suspected reseller activity

If an order is canceled after payment, a refund will be issued.

7. Environmental Representations

Terms such as “natural,” “eco-conscious,” or “plant-based” describe formulation philosophy and product positioning.

They do not constitute guarantees of environmental neutrality, universal recyclability, or zero environmental impact.

Recycling availability varies by municipality.

8. Disclaimer of Warranties

Except as required under applicable Canadian law, products and services are provided “as available.”

All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the maximum extent permitted under the laws of British Columbia and Canada.

9. Limitation of Liability

To the fullest extent permitted by law, Gentle Earth Products Ltd. shall not be liable for indirect, incidental, or consequential damages arising from:

  • Use or misuse of products
  • Inability to access the Site
  • Errors or service interruptions

Where liability cannot be excluded, it is limited to the amount paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Gentle Earth Products Ltd. from claims arising out of:

  • Breach of these Terms
  • Misuse of products
  • Violation of applicable law

11. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

The parties irrevocably attorn to the exclusive jurisdiction of the courts of British Columbia.

12. Changes to These Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.

13. Contact Information

800 729 576

Gentle Earth Products Ltd.
120 - 2930 Amy Road, Victoria, British Columbia, V9B 0B2, Canada
Email: customerservice@gentleearth.ca